THE TERM ‘YOU’ REFERS TO THE USER OR VIEWER OF THIS WEBSITE.
BY ACCESSING THIS SITE, ORDERING PRODUCTS AND/OR USING THE SERVICES, YOU HEREBY AGREE TO BE LEGALLY BOUND BY THESE WEB TERMS.
IF YOU DO NOT ACCEPT THESE WEB TERMS AND/OR THE ADDITIONAL TERMS, PLEASE LEAVE THE SITE AND DISCONTINUE USING OUR SERVICES IMMEDIATELY.
SINCERE FLOWER RESERVES THE RIGHT TO REVISE THESE TERMS AND CONDITIONS AT ANY TIME BY UPDATING THIS PAGE WITHOUT PRIOR NOTIFICATION.
PLEASE READ THIS PAGE EVERY TIME YOU ENTER INTO THIS WEBSITE SO THAT YOU ARE AWARE OF ANY TERMS & CONDITIONS CHANGES.
* PLEASE REFER TO FAQS FOR MORE DETAILS REGARDING TO EACH POLICY LISTED HERE.
1. ORDER POLICY
* WHEN ORDERING PLEASE ENTER THE FULL ADDRESS INCLUDING THE POSTCODE OF THE RECIPIENT. WE WILL NOT BE HELD RESPONSIBLE FOR ITEMS THAT ARE NOT DELIVERED DUE TO INCORRECT DETAILS.
* BY COMPLETING YOUR ORDERS, YOU ARE CONSENTING TO BE BOUND BY OUR TERMS AND CONDITIONS CONTAINED IN THESE TERMS AND CONDITIONS AND APPEARING ANYWHERE ON THE SINCERE FLOWER SITE.
* SUBMITTING YOUR ORDER IS SUBJECT TO OUR ACCEPTANCE OF THIS OFFER. WE WILL SEND AN EMAIL CONFIRMATION OF YOUR ORDER DETAILS TO ADVISE THAT WE ARE PROCESSING YOUR ORDER VIA THE EMAIL ADDRESS YOU PROVIDE. WE WILL NOT CONSIDER OURSELVES BOUND BY A CONTRACT WITH YOU UNTIL WE HAVE ISSUED THIS EMAIL CONFIRMATION.
* WE MAY REQUIRE THE ORDER TO BE PLACED BY 24 HOURS IN ADVANCE. AS ALWAYS ORDERING WITH ADVANCE NOTICE OF 1-2 DAYS IS PREFERRED ,BUT NOT ALWAYS REQUIRED FOR OPTIMAL FRESHNESS OF ANY FLORAL ORDER.
* SAME-DAY ORDERS ARE PROCESSED IMMEDIATELY, AND USUALLY CANNOT BE CHANGED. DUE TO THE URGENT NATURE OF FLORIST DELIVERED PRODUCTS WE ARE UNABLE TO CANCEL OR CHANGE ORDERS ALREADY IN PROCESS AT THE FLORIST, EN ROUTE OR DELIVERED.
* ANY CHANGES OF PARTICULAR (E.G. RECEIVER’S ADDRESS, MESSAGES, ETC) MUST BE MAKE WITHIN 3 HOURS IN ADVANCE OR THE DAY BEFORE.
* CANCELLATION OF ORDERS WILL BE SUBJECT TO 50% HANDLING/PROCESSING FEE.
2. DELIVERY AND RETURN POLICY
* OUR STANDARD DELIVERY SERVICE ARE COMPLETED BETWEEN 9.00PM – 6.00PM AND 6.00PM-8.00PM.
* WE DO NOT PROVIDE SPECIFIC TIME FOR FREE DELIVEY, THIS IS TO MAINTAIN FAIRNESS TO ALL OF OUR CUSTOMERS, AND IN ORDER TO MAINTAIN THE EFFICIENCY IN OUR OPERATIONS.
* WE DO NOT GUARANTEE THE DELIVERY TO BE ON TIME. THIS IS ESPECIALLY IN THE EVENTS OF SEVERE WEATHER AND NATURAL DISASTER SUCH AS HEAVY STORM, OR FLOOD.
WE WILL NOT TAKE RESPONSIBILITY FOR THE LATE DELIVERY DUE TO ADVERSE WEATHER CONDITIONS, INCOMPLETE OR INCORRECT DELIVERY ADDRESSES, AND ANY OTHER CAUSES BEYOND OUR REASONABLE CONTROL.
OUR DELIVERY AREA COVERS KLANG VALLEY AND SELANGOR, WE DO NOT DELIVER TO OTHER STATE AT THIS MOMENT. THIS IS TO ENSURE THE FLOWERS/BOUQUET WE DELIVERED IS AT IT’S BEST CONDITIONS.
* FOR SPECIFIC TIME DELIVERIES, YOU MAY PICK EXPRESS DELIVERY RM80.00.
YOU CAN REMARK THE TIMING AT REMARK COLUMN.
*REFUND POLICY*
If your order was not delivered, you may request a refund by submitting a request within 24 hours after the delivery date. Please submit your claim to [email protected]. In case of quality issues, after receiving the request, our customer service agents will require that you send a digital picture of the delivered product.
3. BOUQUET
BOUQUET SIZE, SHADES, BLOOM SIZE AND COLOR MIGHT VARY FROM THE PICTURES SHOWN. PICUTRES SHOWN ARE FOR ILLUSTRATION PURPOSE.
ALL FLOWERS ARE PERISHABLE ITEMS AND THEY ARE NOT GUARANTEED TO BE COMPLETELY FLAWLESS.
KINDLY REFER TO OUR T&C AND FAQS ALL THE TIME TO ENSURE THAT YOU UNDERSTOOD AND AGREED BEFORE USING OUR SERVICES. IF YOU DO NOT ACCEPT THESE TERMS AND/OR THE ADDITIONAL TERMS, PLEASE LEAVE THE SITE AND DISCONTINUE USING OUR SERVICES IMMEDIATELY.
