How To Order?

WE HAVE STEPS TO GUIDE YOU ON EVERY PRODUCT PAGE. GENERALLY, YOU JUST NEED TO SELECT THE OPTIONS, CHECK OUT FROM THE CART, TYPE IN YOUR INFORMATION AND PAY.



How To Order For Delivery?

DURING CHECK OUT, TYPE YOUR ADDRESS INTO THE SHIPPING ADDRESS BAR AND THEN INPUT YOUR POSTCODE INTO THE ZIP SECTION. YOU WILL BE ABLE TO SEE THE DELIVERY FEE ABOVE THE “TOTAL” SECTION.



Shipping Information

THE RECIPIENT’S NUMBER IS CRUCIAL FOR US SO THAT WE CAN CALL THE RECIPIENT AND MAKE SURE THAT THEY ARE AT THE DELIVERY LOCATION. (WE WILL NOT REVEAL WHAT WE ARE SENDING OR WHO IS THE SENDER.) THERE ARE CASES WHERE THE DELIVERY ATTEMPTS WERE MADE AND FAILED BECAUSE THE RECIPIENT WAS UNABLE TO BE FOUND. IF WE HAVE THE RECIPIENT’S NUMBER AND HE/SHE HAD NOTIFIED US THAT THEY ARE NOT IN THE DELIVERY LOCATION (MC, WORK LEAVE, ETC), WE WILL THEN CALL THE SENDER TO ASK PERMISSION TO TOP UP THE DELIVERY FEE FOR RESCHEDULING DELIVERY (WITH FRESHLY PACKED FLOWERS). IF WE COULD NOT CONTACT THE RECIPIENT AND THE DELIVERY ATTEMPT WAS MADE, KINDLY NOT THAT REFUNDING FOR THIS SITUATION IS NOT AVAILABLE. (READ RETURN & REFUNDING INFORMATION SECTION).



My Bouquet Looks Less Fresh

WE CAN ASSURE YOU THAT WE USE FRESH FLOWERS DELIVERED TO US EVERY SINGLE DAY FOR EACH AND EVERY ONE OF YOUR BOUQUET. IF BY ANY CHANCE THAT YOUR BOUQUET HAPPENED TO LOOK LESS APPEALING, QUICKLY PUT THEM INTO A COLD ROOM OR A REFRIGERATOR AND SPRITZ CLEAN WATER TO THE FLOWERS. YOU CAN SNIP THE CORNERS OF THE PETALS (FOR ROSES: YOU CAN PEEL OFF THE ENTIRE UNAPPEALING PETAL). THESE TRICKS SHOULD HELP YOUR BOUQUET TO LOOK BETTER. IF YOUR BOUQUET LOOKED COMPLETELY AFFECTED, CONTACT US IMMEDIATELY BEFORE 11.59PM OF THE DELIVERY DATE SO THAT WE CAN RESOLVE THE ISSUE FOR YOU. READ MORE FROM RETURNING AND REFUNDING INFORMATION.



I HAVE MULTIPLE RECEIVERS AT THE SAME LOCATION! WHAT SHOULD I DO?!

YOU MAY PROCEED WITH THE ORDER AND THEN LATER ON LET US KNOW WHICH MESSAGE YOU WOULD LIKE TO DEDICATE TO WHICH RECEIVER THROUGH WHICH PARTICULAR BOUQUET. OUR CUSTOMER SERVICE PLATFORMS ARE AVAILABLE DOWN BELOW.



WILL I BE CHARGED WHEN I CANCEL MY ORDER?

YES, YOU WILL BE CHARGED WITH 50% OF PROCESSING/HANDLING FEE WHEN YOU REQUEST FOR ORDER CANCELLATION. CHANGES OF AMOUNT CHARGED MAY APPLY IN DIFFERENT SITUATIONS AND SHALL BE DETERMINED WHEN NECESSARY.

Cancellation policy


For all cancellation order, we can do the refund payment for 50%.

[IMPORTANT] WHAT IF THE RECIPIENT IS NOT AROUND AT THE TIME OF DELIVERY?

FOR OFFICE WITH RECEPTIONIST, WE WILL LEAVE IT TO THE RECEPTIONIST; FOR OFFICE WITHOUT A RECEPTIONIST OR HOME BASE PLEASE REFER TO THE OPTIONS BELOW:

WE WILL CALL THE SENDER TO DECIDE:
OPTION 1: LEAVE IT ON THE FRONT DOOR OR AT THE GUARD HOUSE (FOR APARTMENT AND CONDOMININIUM).
OPTION 2: SCHEDULE A PICK UP ON YOUR OWN AT OUR SHOP (SENDER MUST PAY FOR RETURN DELIVERY FEE). PLEASE EMAIL OR CALL US FOR SCHEDULE.

PLEASE NOTE THAT WE WILL ONLY CALL YOU THREE TIMES, IF WE ARE UNABLE TO REACH YOU, DUE TO WHATEVER REASONS, OR YOU DO NOT PICK UP THE CALL, WE WILL DECIDE FOR YOU, WHICH IS OPTION 1.




CUSTOMER SERVICE INFORMATION

I CALLED IN DURING BUSINESS HOURS BUT MY CALLS WEREN’T PICKED UP.

WE SINCERELY APOLOGIZE THAT WE HAD MISSED YOUR CALLS. OUR TEAM MEMBERS ARE TRYING THEIR BEST TO SERVE EVERYONE’S INQUIRIES ON MULTIPLE PLATFORMS AND MAY HAVE MISSED THE CALL DURING THEIR DUTY UNINTENTIONALLY. ON USUAL DAYS, OUR TEAM MEMBERS WOULD BE AVAILABLE TO ASSIST YOU WHEN YOU CALL IN. HOWEVER, THERE MAY BE A DELAY OF RESPONSE DURING PEAK SEASONS SUCH AS VALENTINE’S, MOTHER’S DAY, FRIDAYS, ETC, WHERE AN EXTREMELY HIGH VOLUME OF INQUIRIES WILL RUSH IN FROM EVERY PLATFORMS.